Under general direction of the Tactical Telecommunicator Supervisor, operates telecommunications equipment to receive and evaluate incoming calls for police, fire and medical assistance. Work is performed in a stressful environment where a variety of calls, frequently emergency in nature, are screened and dispatched within short time frames.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Operates and monitors Emergency 911 system, and departmental telephone lines, receives and evaluates incoming emergency and non-emergency requests for police, fire and medical assistance.
2. Evaluates and prioritizes emergency medical calls based on nationally recognized Emergency Medical Dispatch protocol.
3. Assists all callers with requests for information as needed.
4. Maintains notification files and makes requests for services from other Airport Board departments, specialized police/fire units, secondary ambulance services, wrecker service, and others as needed.
5. Operates and monitors a variety of computers, including local, state and national information networks and fire and burglar alarm systems.
6. Performs tests and interface functions on a variety of electronic emergency systems and alarms, including the Emergency 911-computer system, to ensure proper function and back-up capability.
7. Prepares and maintains a variety of manual and electronic logs and files documenting telecommunications activities, ensuring compliance with local, State, and Federal documentation requirements.
8. Ensures all telecommunications activities follow Federal Communications Commission regulations.
9. Performs record checks through federal, state, and local databases; enters, modifies, clears, and cancels wanted persons and stolen property in the NCIC/TCIC database systems.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: