Explore Careers at DFW Airport

Parking Operations Communications Specialist

DFW Airport, TX, United States
Nov 4, 2022


Job Description


Job Overview  

As a Parking Command Center Representative, you will oversees and participates in the collection of vehicle parking revenues; assists in counting, depositing, and securing monies collected; performs minor clerical duties including Backoffice support by performing data entry and auditing of Guest Services Agents collection records. Performs minor maintenance on Parking Control System (PCS) devices and gates; settles fee disputes and minor customer complaints. Operates a Mobile License Plate Inventory vehicle to scan license plates of parked vehicles at the Airport Garages/Lots; assists customers in parking garages and patrol the parking garages in a Board vehicle. 

What you will be doing: 

  1. Monitors lane equipment including ticket levels, gates and variable message signs, ensuring adequate lane availability to the public both on the plaza and in the operational field. 
  2. Prepares and maintains a variety of reports and logs. 
  3. Loads tickets into ticket issuing devices and clears jammed ticket dispensers. 
  4. Responds to customer complaints; resolves complaints to customer satisfaction within Board operating procedures or refers to Shift Supervisor for resolution. 
  5. Monitors Parking Control System and alerts appropriate persons of system malfunctions. 

What you need:  

  1. Completion of high school curriculum or equivalent 

  1. One (1) year customer service experience  

  1. Possession of a valid Class C driver’s license 

About Us 

We are Dallas Fort Worth International (DFW) Airport—one of the most successful airports in the world by any definition. We’re recognized for our innovation, leadership, drive for excellence and talented employees. Our success is made possible because of the diverse talents of over 2,000 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We’re looking for the best talent to join us and help reimagine what an airport can be. 

Bring your talents to DFW. Live and work with purpose. 


Job Info

Job ID# 1006661

Nov 4, 2022

United States