Explore Careers at DFW Airport

Sr. Communications Manager

DFW Airport, TX, United States
Mar 14, 2023


Job Description


Job Overview

As the Sr. Communications Manager – Internal, you will assist in the development and execution of strategic communications for the Airport’s owned channels to expand and improve the reputation of DFW and foster engagement among employees. 


What you will be doing:

  • Developing and implementing communication strategies to ensure employees are kept informed and motivated. You will do this by communicating through several channels, such as our intranet, emails, digital signs, and regular newsletters.
  • Collaborating within the department and across the airport to develop and execute the communications plans that reach the appropriate audiences in a coordinated fashion through multiple owned, earned, and paid channels.
  • Conceiving and developing strategic communications plans and programs, outlining goals, key audiences, stakeholders, objectives, recommended channels, expected results, metrics for success, and timelines for corporate initiatives, advancing DFW Airport’s reputation and engagement with employees and other stakeholders.
  • Drafting and editing presentations, news releases, social media content, internal communications content, and other communications or marketing assets as assigned.
  • Establishing and maintaining effective working relationships with employees, customers, and stakeholders, including Board members, community partners and media.


Internal Communications:

  • Directing and implementing internal communication plans and leads the day-to-day internal communications strategies, including the development of DFW’s intranet, digital signs, executive communications, emails, and other channels for employees.
  • Collaborating with other department leaders to provide proactive leadership, develops direct reports and others in the department to refine and enhance internal communications tactics that strengthen DFW Airport’s reputation.
  • Drafting and editing internal presentations, all internal communications content and other communications as assigned such as Town Hall events.
  • Maintaining, updating, and implementing the Airport’s internal communications policies.
  • Developing strategic internal communications and plans and programs, outlining goals, for the DFW Airport workforce. The role will recommend channels, expected results, metrics for success and timelines for corporate initiatives, advancing DFW Airport’s reputation and engagement with employees
  • Overseeing video script and production as part of “storytelling to employees” with all available video assets.
  • Leading, refining, and playing an active role in crisis planning and response, providing 24/7 support with a focus on employee communications.
  • Managing corporate communications initiatives as assigned.
  • Oversee a staff of internal communication professionals.


What you need:

  • Bachelor’s degree in journalism, marketing, communications, or a related field.
  • Six (6) years of experience in journalism, corporate communications, public relations, marketing, or related field with responsibility for managing strategic internal communications, developing communication programs and producing and supervising corporate annual reports and other publications.
  • Any equivalent combination of education and/or experience may be substituted for the above.
  • Possession of a valid Class C driver’s license.


What we desire:

  • Strong management and project management skills.
  • Ability to work well under pressure and with shifting priorities.
  • Ability to work effectively and efficiently in cross-functional teams.


About Us

We are Dallas Fort Worth International (DFW) Airport—one of the most successful airports in the world by any definition. We’re recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,000 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We’re looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.


Job Info

Job ID# 1006736

Mar 14, 2023

United States