Under general direction of the Tactical Communications Manager, exercises first-level supervisory responsibilities for DPS Tactical Communications. This position provides training, guidance, oversight, and conducts performance appraisals for direct reports. In addition, works alongside and performs duties of Tactical Telecommunicator, including but not limited to operating telecommunications equipment to receive and evaluate incoming calls for police, fire and medical assistance and dispatch appropriate personnel and equipment to emergencies; and operate and monitor the CCTV system for incoming alarms, suspicious activity, and terminal checkpoint alarms. Work is performed in a stressful environment where a variety of calls, frequently emergency in nature, are screened and responded to within short timeframes.
What you will be doing
- Provides supervision and oversight to an assigned shift; remedies any problem areas when possible at time of occurrence; coordinates with Tactical Communications Managers and/or Senior Tactical Communications Manager.
- Accepts responsibility for supervision of center in the absence of a Tactical Communications Manager and responds to incidents requiring supervisory intervention; communicates all situations to Tactical Communications Managers and Senior Tactical Communications Manager.
- Ensures manpower coverage for center; schedules overtime as needed, approves leave requests, updates schedule and enters data on payroll sheets; prepares work schedules.
- Monitors routine training requirements and status of employees on shift. Schedules training as needed; ensures proper documentation is maintained and that all certificates are current.
- Maintains performance records of employees on assigned shift; assists the Tactical Communications Manager in providing recommendations for annual performance evaluations.
- Makes recommendations to improve operations; change, update or implement policies and procedures such as the Daily Operation Procedures or the Training Manual.
- Ensures that all equipment is operated correctly and safely. Request repairs as needed, reporting to and coordinating with Tactical Communications Managers.
- Prepares and maintains reports and/or charts on activities and operations such as CAD entries, 9-1-1 statistics, daily activity, and emergency event logs.
- Attends meetings at the request of or in the Tactical Communications Managers’ or Senior Tactical Communications Manager’s absence as needed.
What you need
- Completion of high school curriculum or equivalent.
- Three (3) years of experience in public safety performing telecommunications activities in a police, fire, or emergency medical environment and/or CCTV surveillance in a public safety or security environment.
- One (1) year of lead or supervisory experience.
- Ability to pass State of Texas certification and licensing requirements for Telecommunicators within one year from date of hire or from date of appointment to the position of Tactical Telecommunicator if not already licensed and certified in the State of Texas.
- Ability to pass certification requirements for Texas Crime Information Center /National Crime Information Center (TCIC/NCIC) and Texas Law Enforcement Telecommunications/National Law Enforcement Telecommunications (TLETS/NLETS) within one year from date of hire or date of appointment to the position of Tactical Telecommunicator if not already certified.
- Ability to pass certification requirements for Emergency Medical Dispatch protocols within one year from date of hire or from date of appointment to the position of Tactical Telecommunicator if not already EMD certified through International Academy of Emergency Dispatch.
- Ability to pass CJIS Security Awareness Training within six months of employment.
- Ability to obtain Communications Training Officer certification, and willingness and ability to train others based on TCOLE standards.
- Ability to pass a personal and criminal background check
- Ability to pass a psychological evaluation.
- Ability to pass a truth verification examination.
- Ability to pass a medical physical examination.
- Possession of a valid Class C driver’s license.
We are Dallas Fort Worth International (DFW) Airport—one of the most successful airports in the world by any definition. We’re recognized for our innovation, leadership, drive for excellence and talented employees. Our success is made possible because of the diverse talents of over 2,000 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We’re looking for the best talent to join us and help reimagine what an airport can be.
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