Qualifications
Job Overview
As a Courtesy Parking Liaison, you will have a direct impact on the customer experience of our nearly 60 million annual passengers. You will issue, maintain, and control parking placards, decals devices and/or other documents required to access employee parking areas.¿ Under general supervision of the Manager, Parking Guest Relations, or Lead Guest Liaison, you will investigate complaints pertaining to parking charges. Additionally, you will assign and record parking privileges for tenants, contractors, Airport Board employees and others. Maintains required inventories and supports the Parking Guest Relations Section.¿
What you will be doing:
Troubleshoot parking, access, and device reader problems via screen or written documentation; enter changes as appropriate; refer unresolved issues to supervisor
Receive and resolve, or refer, customer requests regarding employee parking and employee transportation fee issues.
Issue tenant, contractor, and selected Airport Board personnel parking permits, decals, devices and instructs proper usage.¿ Receive returned access devices and parking decals; deactivate and files, recycles, or destroys.
Review applications and verify employee headcount certification forms completed by tenants, contractors, and selected airport personnel ensuring applicants’ identity and appropriate authorizing signatures are present.
Collect fees for various parking devices, placards and decals, in accordance with the Schedule of Charges.
Posts and enters data into logbooks, spreadsheets, databases, and other record keeping systems. Assembles and files materials in alpha/numeric filing system.
What you need:
High school education or equivalent.
Three (3) years of progressively responsible administrative experience interacting with customers/public.
Any equivalent combination of education and/or experience may be substituted for the above
What we desire:
Completion of at least two years of college in business, communications, journalism or related field.
About Us
We are Dallas Fort Worth International (DFW) Airport—one of the most successful airports in the world by any definition. We’re recognized for our innovation, leadership, drive for excellence and talented employees.
Our success is made possible because of the diverse talents of nearly 2,000 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We’re looking for the best talent to join us and help reimagine what an airport can be.
Bring your talents to DFW. Live and work with purpose.
