Under general direction of the Security Access Supervisor, the Senior Trusted Agent exercises first-level lead responsibilities which may include providing training, guidance, oversight and approvals in the issuance, deactivation, return, reconciliation, and auditing of security media including ID badges, high security keys, electronic keys, Airport Operations Area (AOA) devices, and AOA vehicle permits; approval authority in a variety of software used to maintain Airport Board records and compliance with Transportation Security Administration (TSA) regulations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Performs all duties and activities of a Trusted Agent.
- Responsible for assigned tasks and provides support in the absence of Security Access Supervisor.
- Ensures compliance with DFW Airport Security Program (ASP), department policies, state, and federal regulations.
- Responsible for auditing Trusted Agent data entry to ensure accuracy of information entered into Access DFW databases. Updates any incorrect information and may provide remedial training to ensure compliance and prevent delays of any services offered by Access DFW.
- Leads the daily and monthly updates of regulated biographical and sensitive security information to ensure information is processed accurately and timely in accordance with Federal regulations.
- Facilitates supervisory Rap Back (perpetual Criminal History Record Checks (CHRC) vetting) functions such as search, retain, subscribe, maintain, and notify in various Access DFW and TSA databases. Maintains Rap Back enrollment status in the Identification Management System (IDMS).
- Assists in the adjudication of CHRC results and forwards records that contain criminal violations to appropriate DPS personnel for review. Communicates with individuals via email, phone, and/or in person on required steps to resolve the information contained within the criminal history.
- Assists with requests made by governmental agencies and helps by providing requested documentation and ensures the information is disclosed in accordance with the proper security sensitive information guidelines.
- Assist supervisors reconcile and report the collection of fees by Trusted Agents for various security access media in accordance with the Airport Board¿s current Schedule of Charges.
- Assists with the use of a variety of software to gather, compose, prepare, and maintain statistical data and prepares statistical reports, memoranda, letters, and other correspondence for Access DFW leadership.
- Maintains monthly, random, and annual regulatory badge audits in the IDMS and provides certification memos with badge audit results.
- Has approval authority to perform updates in IDMS related to training courses, exempt CHRC and Security Threat Assessments (STA), case and enrollment IDs provided by the Designated Aviation Channeler.
- Reviews applications for AOA devices for completeness and communicates with the Airport Operations Center to initiate work orders to track the activation, deactivation, and updates that are performed by Energy Transportation and Asset Management to appropriately update internal Access DFW databases with device information and status. Assists with device audits when required.
- Oversight of the IDMS infraction management system including entering, updating, and tracking driving, security, and authorized signatory violations.
- Completion of high school curriculum or equivalent.
- One (1) year experience as an Access DFW Trusted Agent with DFW Airport Department of Public Safety.
- Two (2) years work experience that includes data entry and work in a detailed oriented position.
- Two (2) years customer service experience.
- Any equivalent combination of education and/or experience may be substituted for the above.
- Has not been convicted of a Felony, Class A and/or Class B Misdemeanor criminal offense.
- Has not been convicted of any family violence offense.
- Possession of a valid Class C driver¿s license.
- Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport¿s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
- This is a designated safety sensitive position as defined in DFW Airport¿s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to train and indirectly supervise employees.
- Ability to effectively communicate verbally one on one and in group settings.
- Skill in the operation of standard office equipment, including but not limited to personal computer, telephone, fax machines, copiers, and calculators.
- Skill in using Microsoft Office Suite products and database software.
- Ability to understand, speak, read, and write English proficiently.
- Ability to comprehend, understand and train others on pertinent Federal and state codes and regulations.
- Ability to receive, process, maintain and protect the confidentiality of sensitive security information.
- Ability to deal effectively, courteously, and fairly with emotional customers.
- Ability to perform advanced business math computations involving fractions, decimals, and percentages.
- Ability to prepare and maintain various databases and reports with accuracy.
- Ability to communicate clearly, courteously, and effectively in person, in writing and on the telephone.
- Ability to establish and maintain effective internal and external working relationships including working directly with senior leadership.
- Ability to follow and communicate oral and written directions.
- Ability to accurately maintain a variety of manual and computerized logs and filing systems.
- Ability to undergo a perpetual fingerprint-based criminal history records check that results in no convictions of Felony, Class A and/or Class B Misdemeanor criminal offenses.
- Ability to understand and adhere to the Airport Board¿s safety, security and fire protection policies when performing assigned work on Airport property.
- Ability to pass a drug test.
- Experience in the military, law enforcement and/or a security field.
- Works primarily in an office environment.
- Uses keyboard devices, computer monitors and biometric enrollment equipment.
- Ability to communicate information in person, writing and by telephone.
- May stand for prolonged periods of time.
- Uses near-visual acuity in reading and proofreading written information.
- Ability to shift adjust accordingly to accommodate after hour operations.