Job Description
Qualifications
Job Overview
Under general direction, is responsible for issuing, activating, and deactivating a variety of security access media for controlled areas; capturing biometric identifiers; assisting in the completion of periodic audits of security access media and revenue; reviewing and maintaining criminal history records check (CHRC) results; communicating in writing, in person and on the telephone; and using a variety of software to maintain Airport Board records.
What you will be doing:
- Reviews a variety of Access DFW applications for completeness; determines applicants¿ identity and employment authorization in accordance with Federal regulations; ensures appropriate authorization is present prior to processing applications; and ensures a variety of security access media are issued and maintained in accordance with Federal regulations, Airport Board and Department of Public Safety (DPS) policies and procedures.
- Oversees security training and ensures Security Identification Display Area (SIDA) badge applicants have successfully completed security training prior to SIDA badge issuance; and accurately maintains security training records.
- Instructs applicants in the proper use/application of various security access media. Receives and resolves customer issues regarding Access DFW services; periodically follows up with customers until final disposition of issues are reached; refers customer issues to the Security Access Supervisor when necessary; communicates effectively, accurately and in a courteous manner with customers in person, in writing and on the telephone.
- Reviews, maintains, stores and protects Access DFW records in accordance with Federal regulations, Airport Board policies and procedures and Texas records retention laws; and prepares and arranges for the storage of Access DFW records in the Airport Board¿s records storage facility.
- Accurately collects fees for various security access media in accordance with the Airport Board's current Schedule of Charges; accurately reconciles and reports Airport Board revenue collected; accurately maintains, identifies and prepares a report of billable fees; and prepares credit memoranda in accordance with Airport Board and DPS policies and procedures.
What you need:
- Completion of high school curriculum or equivalent.
- Two (2) years work experience that includes data entry and work in a detailed oriented position.
- Two (2) years customer service experience.
- Any equivalent combination of education and/or experience may be substituted for the above.
- Has not been convicted of a Felony, Class A and/or Class B Misdemeanor criminal offense.
- Has not been convicted of any family violence offense.
- Possession of a valid Class C driver's license.
What you need:
- Completion of high school curriculum or equivalent.
- Two (2) years work experience that includes data entry and work in a detailed oriented position.
- Two (2) years customer service experience.
- Any equivalent combination of education and/or experience may be substituted for the above.
- Has not been convicted of a Felony, Class A and/or Class B Misdemeanor criminal offense.
- Has not been convicted of any family violence offense.
- Possession of a valid Class C driver's license.
