Explore Careers at DFW Airport

Customer Experience Project Coordinator

DFW Airport, TX, United States
Nov 13, 2023


Job Description


Job Overview

As the Customer Experience Coordinator, you will assist with the creation and implementation of standardized procedures and numerous processes that benefit the customer experience. Working directly under the Senior Customer Experience Programs Manager, you will provide budget control and coordinate project tracking of multiple projects in various stages in designated areas of the Customer Experience department. You'll have the opportunity to work with a growing and highly visible team that is passionate about serving customers from around the world.

What you will be doing:

  • Work with project owners to create project schedules, track them, and revise as appropriate to meet changing needs and requirements, specifically on customer-focused technology, wayfinding, and design and construction projects.
  • Coordinate and update individual plans as a central resource for all customer experience managers to provide a consistent approach for all initiatives.
  • Effectively communicate relevant project information to leaders and business owners to provide quick plan/project tracking.
  • Prepare and disseminate information in report and/or PowerPoint format to provide transparency for Customer Experience leadership team.

What you need:

  • Bachelor's degree in business, communications, or related field.
  • Two (2) years of experience developing project plans and tracking results to plan. 
  • Proficiency with project management tools such as Microsoft Project.
  • Any equivalent combination of education and/or experience may be substituted for the above.
  • Possession of a valid Class C driver's license.

What we desire:

  • Project Management Experience
  • Experience with facilities design and construction projects
  • Highly collaborative skillset due to frequency of work with other departments

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We're recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of nearly 2,000 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We're looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.


Job Info

Job ID# 1007395

Nov 13, 2023

United States