Job Description
Qualifications
Job Overview
Under general direction of the Sr Customer Experience Programs Manager, provides budget control for the whole Customer Experience department and coordinates project tracking of multiple projects in various stages in designated area of Customer Experience department. Assists with the development of standardized procedures and project plans for multiple and large processes and projects.
What you will be doing:
- Updates and monitors various spreadsheets related to other departmental issues/projects that directly impact the customer experience (i.e. DCC/Planning Projects, CBP related improvements, Maintenance issues, etc.) and communicates updates to key personnel
- Works with project owners to create project schedules and revises as appropriate to meet changing needs and requirements.
- Effectively communicates relevant project information to superiors and business owners.
- Composes routine and non-routine correspondence, researches, compiles and prepares a variety of reports and materials utilizing word processing, presentation/graphics and spreadsheet software.
- Monitors various terminal projects and vendor relationships that may impact terminal operations and overall customer experience and informs department leadership team.
- Prepares and disseminates information in report and/or PowerPoint format.
What you need:
- Bachelor's degree in business, communications, or related field.
- Two (2) years of experience developing project plans and tracking results to plan.
- Proficiency with project management tools such as Microsoft Project.
- Any equivalent combination of education and/or experience may be substituted for the above.
- Possession of a valid Class C driver's license.
Special requirements:
- Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport's Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
- Ability to obtain Department of Homeland Security Customs and Border Protection (CBP) security access clearance within thirty (30) days from date of employment and maintain qualification for CBP security access clearance upon each CBP security access renewal.
- This is a designated essential employee position as defined in the Categories and Classifications of Employees Policy of the Airport Administrative Policy and Procedure. This is defined as an employee whose attendance is required to maintain airport operations during an emergency or inclement weather situation.
About Us
We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We're recognized for our innovation, leadership, drive for excellence and talented employees.
Our success is made possible because of the diverse talents of nearly 2,000 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We're looking for the best talent to join us and help reimagine what an airport can be.
Bring your talents to DFW. Live and work with purpose.
