2025 Summer Internship - Customer Experience Insights & Analytics

Job Description

Qualifications

Job Overview

Are you passionate about creating a world-class customer experience using data analytics, trend analysis, and data-driven decision making?  DFW Airport invites you to join our Customer Experience Insights and Analytics team for a dynamic 10-week summer internship. As a CX Insights and Analytics Intern, you'll engage in a hands-on project focused on research, data analytics and trend analysis related to our airport consumer insights group. 

What you will be doing:

You will play a pivotal role in our annual Parking Benchmark study for the Transportation Business Unit, taking on a position that involves several aspects of consumer insights. With the guidance of the Consumer Insights Manager, you will be instrumental in overseeing the success of this significant project. Your responsibilities will encompass survey programming, ensuring meticulous sample management, and executing comprehensive data analysis and visualization.

You will also actively contribute to various ad hoc studies while engaging in end-to-end research functions to provide valuable insights to our internal clients, support other research initiatives, and participate in secondary research on pertinent topics. Finally, you will lend your experience to the analysis of our Customer Satisfaction study, adding depth to your experience and contributing to our boarder understanding of consumer preferences.

What you need:

• Three (3) letters of reference including at least one (1) from the candidate's academic advisor.
• Experience in data analysis using tools such as Excel, SPSS, and Q Research Software.
• A fundamental understanding of the consumer research process.
• Awareness of how consumer insights are gathered and analyzed.
• The ability to interpret data and lead it to key learnings that inform strategic recommendations.
• Proficiency in creating clear and visually engaging PowerPoint presentations to convey research findings.
• Adept in verbally delivering those presentations.
• Effective communication and collaboration skills.
• Possession of a valid class C driver's license.
• 18 years of age or older.

What we desire:

• Current, cumulative GPA of 3.0 or higher from one of the following universities (University of North Texas, University of Texas at Arlington, University of Texas at Dallas, Paul Quinn College, or University of Oklahoma)

About Us

We are Dallas Fort Worth International (DFW) Airport, one of the most successful airports in the world by any definition. We're recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,000 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We're looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position at this time.