IOC Support Analyst

Job Description

Qualifications

Job Overview:

Under supervision of the Lead Service Technician, the IOC Support Analyst will primarily serve as technical support for the Integrated Operations Center (IOC) as well as monitor and troubleshoot technology issues that support the operations of DFW International Airport. Support efforts include, but are not limited to hardware, software, technology project coordination. Additionally, the IOC Support Analyst will provide supplementary support to the Solutions Desk and the ITS Security team.

What you will be doing:

• Monitor platform for maximum service availability and performance.
• Facilitate network services across all supported endpoints and servers.
• Support engineering and other technical units.
• Provide 24/7 network health investigation and signal to report by using network monitoring software.
• Responsible for monitoring events and incidents that affect server and service health across the Enterprise, documenting outage information including actions taken to respond to incidents and resolve the outage
• Image, Configure and Test Desktop/Laptop devices in accordance with DFW policy/procedures. Install Test and update software as required, technical support of Audio-Video systems.
• Promote an environment focused on continuous improvement and high levels of collaboration using leadership and conflict resolution skills.
• Review security memos and alerts from vendors; communicate possible action steps to the responsible party.

What you need:

• Completion of high school curriculum or equivalent.
• Completion of formal education in computer operations and repair.
• Four (4) years of experience in computer operations including one (1) year of computer maintenance.
• Any equivalent combination of education and/or experience may be substituted for the above.
• Possession of a valid class C driver's license.

What we desire:

• College degree in Computer Science, Data communications or Electrical Engineering
• Experience in Microsoft network operating system.
• Experience in Windows 10 operating systems
• A+ Certified Service Technician
• Pen Test+
• CompTIA Network+ 

SPECIAL REQUIREMENT

• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et. Al. and DFW Airport's Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
• For Public Safety Systems: Current Criminal Justice Information Systems (CJIS) certification or the ability to obtain certification within thirty (30) days

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We're recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,000 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We're looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.