Under supervision of the Guest Service Shift Leader, provides first-line customer service and transportation to guests on the Aircraft Operations Area (AOA), for special events and tours, and during irregular operations and emergencies.
What you will be doing:
• Operating a commercial bus on the Aircraft Operations Area (AOA) to support irregular operations, emergency response for the evacuation of disabled aircraft and scheduled passenger transportation.
• Conducting data collection and integration on passenger counts, mileage/time logs, malfunction, and accident reports to ensure equipment is safe and passenger counts are being kept.
• Providing team-oriented efforts including fueling and cleaning buses and staff vehicles daily.
• Proactively responding to customer injuries and emergencies and acting as initial point of contact during these events and relaying emergency information to appropriate persons.
What you need:
• High school diploma or equivalent.
• One (1) year experience in a position requiring extensive public contact.
• Possession Class B Commercial driver’s license with a passenger (P) endorsement.
• Must be able to lift up to 50 pounds, repeated as necessary within a 10-hour period.
• Must be able to exert coupling forces from 8 pounds to 20 pounds 4 times per hour.
• Must be able to maintain seated posture continuously for a period up to 10 hours.
• Must be able to maintain standing posture up to 30 minutes at a time, intermittently during 10-hour periods.
• Must pass a medical physical examination.
• Must maintain Department of Transportation (DOT) Medical Certificate.
• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
• Ability to obtain Department of Homeland Security Customs and Border Protection (CBP) security access clearance within thirty (30) days from date of employment and maintain qualification for CBP security access clearance upon each CBP security access renewal.
• Must be able to meet all initial and recurrent training requirements in accordance with Title 14 CFR part 139 and administrative Policy AO.014.01, Ground Vehicle Driver Training for Air Operations Area (AOA) within 30 days of assignment to a driving position and before being permitted to operate the vehicle without the direct supervision and presence of a co-operator qualified under this requirement.
• This is a Department of Transportation (DOT) designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass drug and alcohol tests prior to employment and to submit to drug and alcohol screening on a random basis during the length of their employment in the DOT safety sensitive position.
This is a designated Essential Employee position as defined in DFW Airport’s Categories and Classifications Administrative Policy and Procedure. An essential employee is one whose attendance is required to maintain airport operations during an emergency or inclement weather situation.
We are Dallas Fort Worth International (DFW) Airport—one of the most successful airports in the world by any definition. We’re recognized for our innovation, leadership, drive for excellence and talented employees.
Our success is made possible because of the diverse talents of over 2,000 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We’re looking for the best talent to join us and help reimagine what an airport can be.
Bring your talents to DFW. Live and work with purpose.