As a Ground Transportation Dispatcher, you will direct commercial ground transportation operators to various airport locations to provide equitable opportunity to competing operators and provide airport patrons with adequate access to service at all airport locations.
What you will be doing:
- Observing and checking passenger loading areas by using closed circuit television monitors to determine number of operators required to adequately serve the public at various airport locations.
- Dispatching regulated commercial operators to various airport passenger loading areas based upon requests from other airport personnel.
- Providing notices of violation to drivers not in compliance with rules and regulations by monitoring information from airport patrons and the public regarding ground transportation.
- Monitoring and responding to customer complaints about service level or operator behavior by taking statements and forwarding reports to supervisor for further action.
- Completing and maintaining required logs and records to have reports detailing number of cabs dispatched, equipment usage and condition, appearance of Central Queue facilities, and number and type of customer requests and complaints to provide to board and upper management for review.
- Researching and participating in the recovery of lost items or items left in commercial vehicles by the public to improve operational efficiency and customer satisfaction.
- Completing and providing required logs and reports to supervisor to improve operational efficiency and customer satisfaction.
What you need:
- Completion of high school curriculum or equivalent.
- Six (6) months of clerical experience in public contact environment.
We are Dallas Fort Worth International (DFW) Airport—one of the most successful airports in the world by any definition. We’re recognized for our innovation, leadership, drive for excellence and talented employees.
Our success is made possible because of the diverse talents of over 2,000 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We’re looking for the best talent to join us and help reimagine what an airport can be.
Bring your talents to DFW. Live and work with purpose.