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Sr Finance Revenue Specialist

DFW Airport, TX, United States
Dec 10, 2021

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Job Description

Qualifications

Job Overview

As a Senior Finance Revenue Specialist, you will be responsible for performing a variety of customer service and finance call center tasks. You will handle 50 -75 calls per day (mix of inbound and outbound) while you investigate complaints about parking charges and perform corrective actions, pursue collection of parking revenue, and prepare and maintain a variety of records, reports, and correspondence.

What you will be doing:

      Investigating unique parking guests’ inquiries and taking the appropriate action through a refund and/or reduction of parking fees due.

•     Performing quality control procedures on supporting packet(s) of Parking Control System’s documentation used to resolve guests’ parking fee inquiries.

•     Performing a high level of troubleshooting for parking fees, parking access, and device reader problems utilizing the Parking Control System screens, written systems documentation, operational processes and controls and other available resources.

•     Supporting Finance Parking Revenue Team by performing a number of several assigned tasks including but not limited to:

  • Processes daily incoming unpaid parking fee mail.
  • Perform a blind audit of the daily incoming unpaid parking fee mail and records all received documents.
  • Performs QuickBooks check processing for Parking Fee refunds.
  • Manages the NTTA Toll Tag Exception Report for declined credit cards.
  • Coordinates the daily DFW Valet audit report for integrity and tracking.
  • Audits all daily system input.

What you need:

•     Completion of high school curriculum or equivalent.

•     Three years of increasingly responsible administrative or customer relations experience.

•     Any equivalent combination of education and/or experience may be substituted for the above.

 

What we desire:

•     Knowledge and understanding of the DFW Airport Board parking fees and finance policies when responding to internal and external customer inquiries.

     Good written and verbal skills.

•     Ability to prepare written correspondence displaying basic business writing and grammatical skills while using business English and its proper use.

     Ability to operate personal computer for purpose of entering, organizing and retrieving data with a proficient in in data entry procedures.

•     Ability to work within a team environment to accomplish departmental objectives by contributing to the Finance Call Center team to meet production standards, deadlines and work schedules.

•     Proficient in Microsoft suite.

 

About Us

We are Dallas Fort Worth International (DFW) Airport—one of the most successful airports in the world by any definition. We’re recognized for our innovation, leadership, drive for excellence and talented employees.

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Job Info

Job ID# 1005975

Dec 10, 2021

United States